Payment issues
The static IP has expired, can it still be retrieved?
After the IP expires, it cannot be renewed and cannot be retrieved. Please pay attention to the expiration time and renew before expiration. Please pay attention to the reminder on the site.
How to renew static IP?
Please pay attention to the expiration time of your agent. If it expires, you will not be able to renew and you will lose your IP and need to purchase it again (the IP will change). Therefore, you need to ensure that the IP does not expire, and you must renew it in the order in advance or turn on automatic renewal.
The specific renewal operations can be viewed at: 👉Agent Management
Static IP shows that it is being deployed?
After submitting the order, the system will check and allocate IP in real time based on the order information. General order completion time is 1-5 minutes. If your order has not been completed for more than 10 minutes, you can contact official customer service to check the reason.
How to check local network?
You can open cmd or terminal and enter curl ip-api.com to view the current IP address. If the country is displayed as "cn", it means that your current network status is mainland China. Socks5 only supports users in areas where the country is displayed as non-"cn".
Can I apply for a refund?
In order to prevent the agent from being abused, Socks5 agent does not accept any form of refund or replacement service after it is officially sold. If you encounter problems using the agent, you can contact online customer service to provide you with a solution.
The static IP is not suitable for my business scenario. Can it be returned or replaced?
If you have business usage problems within 48 hours after purchasing a static IP, you can contact online customer service for a free replacement or a refund to your account balance. If it exceeds 48 hours after purchase and there is a non-IP network connection problem, returns or exchanges are not supported.
How to pay for purchasing IP?
Socks5 currently supports WeChat, Alipay, USDT, and bank cards for payment. Details can be viewed on the recharge page.
What should I do if the recharge does not arrive?
After recharging, you generally need to wait for the system to check in real time. There will be a certain time delay for the balance to arrive, usually 1-10 minutes. Please wait for a while before refreshing the view.
If your order has not arrived in your account after more than 10 minutes, you can contact the official customer service and provide a successful payment record. The customer service will be happy to help you find out the reason.
Please note: When paying with USDT, please check that the order amount is consistent with the payment amount, otherwise the system will not be able to complete the automatic recharge. You can contact customer service for help.
Why can't some agents renew?
A very small number of ISPs or data center operators may have unstable lines. In order to provide you with better services, we will remove operators that cannot continue to provide stable lines to avoid losses caused by being unable to use them after renewal.
If the agent prompts that it cannot be renewed, it is recommended that you purchase a new agent to continue using it. If you have any questions about this, you can contact online customer service at any time.